Evolution of Field Service Management: From Manual to Digital
Field Service Management has grown from mere manual processes supported by paper and spreadsheets to comprehensive digital tools that smoothen the processes. The transformation is inspired by several factors including the demand for efficiency, accuracy, and improved customer satisfaction. The integration of digital technologies such as the Contractor+ Field Service Management App has shaped the way field service teams perform their tasks. In this article, we’ll explore the journey of FSM, highlighting the challenges of traditional methods and the remarkable benefits brought by digital innovations.
The Challenges of Manual Field Service Management
Until recently, field service management was heavily reliant on manual processes. Below are some of the most common challenges associated with...